VOXATC (2022) - how long does it take to get Serial no.?

[simi]

Hello,

Two weeks ago, I installed VOXATC demo for my FSX:SE, and managed to run it after some initial problems.

Then, after the demo version expired, I decided to purchase the full version via rcsimulations.co.uk (5 days ago). However, until now I did not get any Serial no. / Registration key, I have no response from the seller, I contacted them also via their Facebook page (message seen, but no response), via email to [email protected] and [email protected], but still nothing. The only thing I have from the seller is an order receipt confirmation email (contains just the number of the order, customer number, and order date...) and the email "Your files for download", which contains the link leading to nowhere ("Server error - The resource cannot be found").

Guys, what is your experience? How long did you wait for your Serial no. / Registration keys? I am a little bit afraid that if I do not get it now, I will surely not get it during the Christmas period, so MAYBE, what I paid for, I will be able to use from mid January, if at all. I really do not know who else to contact.

Thanks in advance for your comments and tips.

Simon

[vadriver]

@tegoid

Simon

You might try https://voxatc.com/Contact as a direct enquiry with the developer.

I can't recall any problems purchasing VATC years ago, but I think the purchase path today is different ......https://voxatc.com/Home/Register

[simi]

Vadriver, thank you for your reply. 🙂

So, ...after almost 1 week of waiting, I finally got the serial no., but not from RCSimulations (which was the only place I could purchase it from), but directly from VOXATC support (I emailed them directly yesterday). 

I really do not know, how they cooperate (RCSim and VOXATC), but these processes should definitely be improved.

Anyway, VOXATC works in my FSX:SE, and I can finally use what I paid for.

[vadriver]

@simi@tegoid

Simon

Enjoy ....... any user help of a "general" nature is mostly able to be "solved" here by a fellow user though "tough" issues are in my experience best referred to the developer whom responds in the near term.

On that note, you might wish to ask him about setup1 for FSXSE which has a tweak or so since initial release after user feedback.

I'm a P3D4 user so can't tell you what those tweaks may be.